The goal of Oakwood
Sales Inc. is to create lasting partnerships with our
customers striving to perform product improvement and cost
reductions. We will provide superior quality products at a
competitive price with on-time delivery. We will give our
GUARANTEE to you, our clients and prospective clients, to follow
the principles listed below:
Strive to develop a long-term partnership
with everyone we work with.
Ascertain if we can provide a service to
the people we call on, not just sell a product. Honesty
comes first.
We won't pass blame for a problem, we
will find a solution
We will respond to concerns within 24
hours.
We will return phone calls within 24
hours
We will require customers to send us
copies of orders so we make follow-up and advise on the
status of your order throughout the order process and into
your production schedules to maintain a high standard of
service.
Explore ways to take the cost out of your
product. This would include stacking programs and working
proactively with you and our vendors to enhance quality,
reliability, and reduce lead times.
Expedite and deliver parts when
necessary.
Maintain regular contact to ensure best
possible service to our customers.
We will only represent highly competent
and qualified Manufacturers.
